Refund and Cancellation policy
Order Deliveries
- Fresh fruits & vegetables, cut fish and meat, frozen, chilled or cooked items, bakery, baby food and other perishable items cannot be returned or exchanged once delivered.
- Open package, seal broken, tampered, scratched or damaged items or partially used items cannot be returned or exchanged once delivered.
- In case of cash or card on delivery, refund will be made as Swan Credits to the customers Swan account.
- In case of online payments, refund will be made either as Swan Credits to the customers Swan account or transferred back to the customer's card within 7 working days from which the payment was made.
- Refunds made as Swan Credits will reflect in the customers Swan account within 24 hours, however, refunds made to the customers card can take up to 30 days depending on the bank.
Service Bookings
- Any cancellation done before midnight of the previous day of booking shall result in a full refund.
- Cancellations from midnight upto 2 hrs before the booking shall levy a cancellation charge of 5% on the booking amount.
- Cancellations from 2 hrs before the booking onwards shall levy a cancellation charge of 50%.
- In case of Online Payments, the cancellation fee shall be deducted and remaining balance shall be refunded to the user.
- In case of Payment at Point of Sale, cancellation fee shall be added to immediate next transaction executed by the user on Swan Platform.
- Users can reschedule confirmed bookings only upto 2 hrs before the scheduled date and time without incurring any extra charge.
- Any rescheduling between 2 hrs before the bookings till the time of booking shall levy a charge of 5% of the booking amount.
- Refunds will be done only through the original mode of payment. Please allow 45 days for the refund to be completed.
